The short version
- We collect the details we need to hire you a campervan and meet insurance and legal duties: your contact details, driving licence and ID, and your booking.
- We use them to run your hire, verify your identity and eligibility, take payment, and (where you agree) keep in touch. We never sell your data.
- We share only with the people who make a hire work, our insurance broker and insurers, our IT, booking and payment providers, and authorities where the law requires.
- If you fill in a Facebook or Instagram lead form, that is Meta collecting it so we can contact you about your enquiry. You can opt out of marketing any time.
- We keep your data as long as we need it, in most cases 7 years for legal, insurance and accounting reasons, then no longer.
- You have the right to see, correct, erase or restrict your data, to object, and to complain to the ICO. Just ask us.
The full policy
Who we are
This policy explains how T.C. Campers Ltd, 9 Castlehill Road, Walsall Wood, Walsall, WS9 9DA, uses and protects the personal information you give us. Contact us at info@tccampers.com or on 07777 159304. We may update this policy from time to time.
Information we may collect
- Your name, address, and contact details including phone and email.
- Driving licence information, including date of birth, National Insurance number, occupation and nationality.
- Demographic information such as postcode, preferences and interests.
- Digital images of your driving licence, passport, ID and proof of address.
- Your booking and hire information.
- Information from online enquiry forms or social media lead forms, and from customer surveys, feedback and offers.
Our lawful basis
- Contractual necessity, to provide your hire.
- Legal obligation, for insurance, licensing and accounting.
- Legitimate interests, for customer service, fraud prevention and improving our service.
- Consent, particularly for marketing.
What we do with it
- Keep records for your hire contract, and verify your identity and eligibility to drive.
- Share what is needed with our insurance broker (Alan Boswell) and insurers.
- Manage your booking, payment and communications, and send you service messages.
- Send marketing where you have agreed, and run surveys or research.
- Manage CCTV footage and vehicle tracker data, which may be shared with the police, insurers or authorities during an alleged crime or an insurance claim.
Marketing and lead forms
We run lead-generation campaigns using Meta Instant Forms, operated by Meta Platforms Ireland Ltd (Facebook and Instagram), and enquiry forms on our own website. When you submit a lead form you are asking us to contact you about your needs, and we may do so by phone (on the basis of legitimate interest and pre-contractual steps), email, SMS or post where appropriate.
Forms and emails on our website
When you send a form on our website (an enquiry, the contact form or a newsletter sign-up), what you enter is kept in our own Cloudflare account, which runs the website, and we are emailed about it. Every form is checked by Cloudflare Turnstile, so that people, not bots, send them.
Emails from the website, such as the one asking you to confirm a newsletter sign-up, come from bookings@tccampers.com and are sent for us by Resend.
If you press one of our WhatsApp buttons, the website notes the page it was on, the time and the country the visit came from, but nothing that says who you are. Your conversation with us then takes place on WhatsApp, which is run by Meta.
Your marketing choices
- Meta lead forms let you set your preferences for future contact.
- If you opt out of marketing calls, we will not use your number for future marketing, though we may still call about your enquiry or an existing booking.
- You can opt out any time via an unsubscribe option or by contacting us. We do not sell or rent your data for marketing.
Consent, security and cookies
- Where we rely on consent, we obtain it clearly and separately, and you may withdraw it any time without affecting processing already carried out.
- We use appropriate physical, electronic and managerial measures to keep your information secure.
- Our website sets no cookies of its own, and uses no advertising or tracking cookies. It remembers a few choices in your browser, such as your cookie choice and whether you closed a pop-up. Our booking calendars (from our booking system, Q-Book), our videos (from YouTube and Vimeo, once you press play) and the spam check on our forms (Cloudflare Turnstile) store a little on your device so that they work. Q-Book’s booking pages use T.C. Campers’ Meta Pixel to measure which bookings came from its adverts. Our cookie policy lists each one, and you can clear them in your browser settings at any time.
Sharing and international transfers
- We share data with trusted providers: insurance brokers and insurers, IT and website providers, booking and payment providers, and marketing platforms.
- Some providers may store data outside the UK, with appropriate safeguards under UK GDPR.
- Our site may link to third-party sites whose privacy practices we do not control.
Your rights
- You can access your data, correct it, ask us to erase it (where applicable), restrict or object to processing (including marketing), ask for portability, and withdraw consent.
- You can complain to the Information Commissioner’s Office (ICO). There is no charge for exercising your rights; just contact us.
How long we keep it
We keep personal data only as long as necessary for the purposes above. In most cases that is 7 years, to meet our legal, insurance and accounting obligations.
Our website also keeps a nightly backup, so that nothing is lost if something goes wrong. Enquiries and newsletter sign-ups are kept in it for 30 days, and the website’s own pages and photos for up to a year; the backups are held privately in our own Cloudflare account and deleted automatically when that time is up. If you ask us to erase your details, they leave the backups within 30 days.
Contact
By email to info@tccampers.com, or by post to T.C. Campers Ltd, 9 Castlehill Road, Walsall Wood, Walsall, WS9 9DA.
Effective date: 11 November 2026.