Booking terms.

Words used in these terms

• The hirer: the person who hires the campervan as named on the rental agreement, every additional driver named on it, anyone whose card pays the charges, and anyone who takes responsibility for the campervan.
• The agreement: the rental agreement (its first page names the hirer, the campervan and any changes) together with every part of these terms.
• The hire period: the dates on the rental agreement, and any further time the campervan is in the hirer’s possession or control.
• The vehicle: the campervan named on the rental agreement, with its tyres, tools, accessories, living equipment and documents, and any replacement campervan T.C. Campers provides.
• Damage: any loss or defect, cosmetic, electrical or mechanical, that arises while the vehicle is in the hirer’s care and leaves it in a different condition from when it was handed over.
• Overhead damage: damage to any part of the vehicle, its equipment or anyone else’s property above 6 feet (1.83m), measured from the ground up.
• Extreme weather: heavy rain, snow, ice, fog, thunderstorms and high winds.

Breaking these terms, depending on how, can cost some or all of the damage security deposit, can leave a driver or an incident without insurance cover, or can be a criminal offence.

1. Vehicle ownership

• The vehicle remains the property of T.C. Campers Ltd at all times.
• T.C. Campers may repossess the vehicle without notice if the hirer breaches this agreement.

2. The packs

• Welcome Pack: complimentary refreshments and cleaning products.
• Kitchen Pack: cookware, utensils, crockery, kettle, toaster, and safety items (fire extinguisher, first aid kit).
• Camping Pack: chairs, tables, awning, canopy, pegs, ground sheet, carpet, mallet, electric hook-up cable, windscreen cover.
• All packed items are on loan and must return with the vehicle; complimentary items are yours to use.

3. Collection and return

• From 9 Castlehill Road, Walsall Wood, Walsall, WS9 9DA. The main driver must be present at both collection and return.
• Collection is 2pm to 5pm, seven days a week; allow 30 to 45 minutes for the demonstration and paperwork. In High Season (school holidays, weekdays and weekends) T.C. Campers may suggest a specific collection time. Return is by 11am on the final day.
• Early collection from 8am is available all year, subject to availability, for a fee of £35 per hire, booked as an optional extra.
• Late return is charged at £50 per hour.
• Where the hirer has booked a late return as an optional extra, the campervan may be returned up to the time booked, and the late return charge applies only after that time.
• Return with the same fuel level as collection, or a £25 charge plus the cost of the fuel applies.
• Return the campervan clean inside, with all belongings removed; up to £50 may be charged for excessive dirt inside or out. Missing inventory items and accessories are charged for. Additional charges are taken first from the damage security deposit.

4. Hire period

• A hire is from 2 nights to 30 nights, all year, including school holidays and the Easter and 1 May Bank Holiday weekends.
• T.C. Campers may set a longer minimum for particular dates, such as bank holiday and public holiday weekends. A hire longer than 30 nights can be agreed with T.C. Campers.

5. Booking and payment

• The price includes 20% VAT, unlimited UK and EU mileage, comprehensive UK and EU self-drive insurance, standard equipment, and breakdown cover.
• A non-refundable booking deposit of 20% of the total secures the booking. The balance is due in full 6 weeks before the hire starts; T.C. Campers may cancel if it is unpaid.
• Payment is by credit card (Visa or MasterCard), debit card or bank transfer. No cheques or cash.
• Bookings made under 6 weeks before the hire are paid in full at booking; the vehicle is not released without full payment.
• An insurance surcharge may apply for a driver with more than two insurance claims or a high-risk occupation.
• Breakdown cover covers mechanical faults to the chassis base; the hirer is liable for call-outs caused by operator error such as a flat battery, wrong or too little fuel, or keys locked in.

6. Overnight festival bookings

• Permitted at UK overnight festivals only, with the Festival Package at £100 per hire, which includes portable toilet hire, a muddy boot tray, an outdoor entrance mat and extra deep cleaning after the festival.
• Select the Festival Package at booking or tell T.C. Campers in writing at least 7 days before the hire starts.
• If the Festival Package is added after booking, the rental agreement must be updated and the £100 fee paid before the hire starts.
• Failing to declare it may cost up to 100% of the damage security deposit.
• The Festival Package covers the cleaning that normal festival use makes necessary; damage, and cleaning beyond that, are charged as set out in these terms.

7. Cancellation

• 42 calendar days or more before collection: the booking deposit.
• 15 to 41 calendar days before collection: 50% of the total hire price.
• 14 calendar days or fewer before collection: 100% of the total hire price.
• If T.C. Campers cancels for reasons that are not the hirer’s fault, the hirer is refunded in full; if for a breach of terms, no refund is due. T.C. Campers’ liability for an avoidable cancellation is limited to direct costs up to £500.

8. Vehicle inspection and damage

• A Vehicle Inspection Form records condition, fuel and mileage at the start and end of hire, and both parties sign it at both ends.
• The signed Vehicle Inspection Form forms part of the rental agreement.
• T.C. Campers notifies any known defects at the start; the hirer notifies any defects noticed and any damage, with photographs where needed.
• A full pre-checkout inspection is carried out before each rental, and the hirer is shown how each system works.
• If a system fails during hire, T.C. Campers will try to remedy it but cannot be held responsible; there is no obligation to refund or provide a replacement vehicle.
• T.C. Campers is not responsible for damage or inconvenience from freezing conditions on winter hires.
• The damage deposit is claimed against within 7 days of the hire ending; if no claim is made it is refunded in full.

9. Insurance and security deposit

• Fully comprehensive self-drive insurance is included. The vehicle may not be hired to or driven by professional entertainers or sports people, jockeys or anyone connected with racing, the gaming industry or the press, or Foreign Service personnel unless they have held a full UK or EU licence for 2 years or more.
• A security deposit is blocked on the main driver’s card at collection. The standard deposits are: from £1,250 for mainland UK licence holders, from £1,500 for EU licence holders, and from £5,000 for licence holders from the USA, Canada and South Africa (which also require 2 weeks-plus UK driving experience).
• In individual cases where we need to refer a driver to our insurance underwriters for review, a higher security deposit may be required. If this applies, we’ll confirm the amount with you before collection.
• The deposit is held as security against damage to the vehicle or its contents, and against any breach of these terms during the hire.
• The deposit is refunded within 7 working days of return, subject to the collection and return criteria and no outstanding claims.
• Damage from collisions, traffic incidents and accidental damage is deducted from the deposit; any excess over the deposit is the hirer’s responsibility within 7 days of the hire ending.
• Driving outside the contract period leaves the hirer wholly liable for damage, injury and consequential loss, and legal action may follow.

10. Requirements for all drivers

• Drivers are 25 to 79 (maximum 70 for EU, USA, Canada and South Africa licence holders) and have held a full valid licence for at least 2 years. T.C. Campers may refuse to hire to any driver it considers unsuitable, without giving a reason.
• Excluded are certain endorsement codes (AC, BA, CD, DD, DR, IN, LC, MS, UT, MR, TT), any disqualification, and anyone excluded or refused cover in the last 5 years. No more than one fault or outstanding claim in the last 2 years.
• Every driver’s licence is checked before the hire. Penalty points, endorsements, convictions, bans, disqualifications or other driving offences may mean extra insurance requirements, a higher excess or referral to the insurer, and T.C. Campers may refuse the hire where cover cannot be obtained or a driver does not meet the insurer’s eligibility criteria.
• No medication or condition impairing driving; relevant medication is declared 7 days in advance.
• Documents, at booking: a photocard licence with an up-to-date address and two proofs of address, and for EU or international drivers a passport too. Proofs of address are dated within 90 days of the hire starting (an annual council tax bill is accepted), and the name and address on the licence must match both.
• All drivers sign the rental agreement. T.C. Campers may carry out identity and history checks and may refuse a hire if requirements are not met.
• Only named, approved drivers may drive. Drivers are personally liable for all legal penalties incurred during the hire, and their contact details are passed to whoever issues a fine or penalty points.

11. Hirer’s responsibilities

• The hirer is responsible for the vehicle’s security at all times, and for keeping it roadworthy and reporting faults promptly.
• Off-road driving is prohibited except reasonable campsite or car park access; breakdown cover is roadside assistance only, and recovery costs are the hirer’s.
• The hirer is liable for parking and speeding fines, impound and on-the-spot fees (a £25 admin fee may apply), lost keys, forced entry, wrong-fuel repairs, overhead damage (above 6 feet / 1.83m), windscreen, tyres and punctures.
• Check tyres and fluid levels daily. The hirer may not sell, rent, lend or dispose of the vehicle or its parts.
• The hirer checks that nothing is left behind. T.C. Campers is not responsible for personal belongings left in the vehicle, and may dispose of anything left at the end of the hire.

12. Emergency and damage reporting

• In an emergency, such as a dashboard warning light or an accident, pull over safely and contact the RAC on 0333 202 3000 (or text 0785 582 8282), then T.C. Campers on 07777 159304, and stay with the vehicle until help arrives. Breakdown service is 24/7.
• The hirer may authorise necessary repairs up to £50, reimbursed against a VAT receipt; repairs above £50 need T.C. Campers’ authorisation.
• Report damage immediately with who, what, where and when; for accidents note the third party’s details and gather photos. A breakdown, fault or damage caused by the hirer’s negligence is put right at the hirer’s expense.
• If the vehicle is unusable and no replacement is provided, the hirer is refunded for the complete days lost, with documentation; other consequential expenses are not covered.

13. Use of the vehicle

• Drive cautiously and normally, within the law, and only in permitted areas.
• The vehicle must not be driven under the influence of alcohol or drugs, by anyone outside the age and experience rules, or by anyone not authorised on the insurance and agreement.
• It must not be damaged by being submerged in water or by contact with salt water, used illegally or for any race, rally or contest, used to tow, used commercially, overloaded or over-occupied, or used to carry hazardous materials (beyond the provided gas bottles).
• Never leave the key in the vehicle while nobody is in it, and never leave the vehicle without the steering lock on and the handbrake firmly applied.
• No off-road or unsafe surfaces (an unsealed road only with prior written approval), no driving on non-standard roads or in extreme weather, no overseas travel without prior written permission, and no modifications without consent.
• Wild camping in the campervan is prohibited. Overnight stays in the campervan are only allowed at campsites or places that expressly permit overnight campervan stays, such as designated pub stopovers and approved car parks. This applies even if you keep the pop-top down and leave all your camping equipment inside. You’re welcome to park during the day wherever campervan parking is permitted.

14. Smoking

• Smoking and vaping in the vehicle and the driveaway awning are strictly prohibited; any sign of it is charged against the damage security deposit.

15. Pets

• Pets are welcome: domesticated pets such as dogs and cats, one medium-size pet or two small pets per hire. If the hirer is unsure whether a pet counts as medium-size, they should get in touch with T.C. Campers before booking.
• The pet fee is £30 for one pet or £45 for two pets, per hire, booked as an optional extra.
• Pets must be house-trained, well-behaved, vaccinated and parasite-free, secured while the vehicle is in motion, and never left unattended in the vehicle.
• A pet must not disturb other campers or make excessive noise. If a pet shows aggressive or destructive behaviour, T.C. Campers may end the hire immediately.
• No pets on the beds or furniture (bring their own bed). The hirer removes all hair and waste before return, and is responsible for any injury or damage a pet causes. T.C. Campers is not liable for any injury or illness to a pet during the hire.

16. Errors in hire charges

• The hirer pays any shortfall and is refunded any overcharge that T.C. Campers acknowledges.

17. Car parking

• Free parking for the hirer’s own vehicle is provided during the hire, at the owner’s risk, at no extra charge.

18. Availability

• If circumstances beyond its control prevent availability, T.C. Campers may offer a suitable alternative; if none is suitable, its liability is limited to a refund of monies paid.

19. General

• The hirer is responsible for roof damage and for recovery costs from off-road or soft-ground parking.
• Passengers must wear the provided seatbelts; all hatches (including the pop-top) and doors must be securely fastened in transit; the vehicle must not be overloaded and must be locked with valuables secured when unattended.
• Personal possessions are not insured; separate travel insurance is recommended. Any change to the agreement is made in writing and signed by both parties.
• A GPS tracker is fitted for security and insurance. T.C. Campers does not use it to intrude on the hirer’s privacy, but may retrieve its information after any misdemeanour, and that information may be shared with public authorities. Specification, charges and terms may be added to or amended without notice.
• T.C. Campers does not discriminate against drivers with medical conditions, as long as the DVLA or the driver’s doctor has placed no restriction on their driving.

20. Data protection

• Personal information is handled as T.C. Campers’ Privacy policy sets out: what is collected and why, who it is shared with, how long it is kept, and the hirer’s rights. Drivers’ details are also passed to whoever issues a fine or penalty points (section 10).

21. Governing law

• This agreement is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of their courts.

22. Entire agreement

• The rental agreement is the entire agreement, with no other oral undertakings or warranties. Nothing limits liability for fraud, and the hirer’s statutory rights are unaffected.

The company

T.C. Campers Ltd, 9 Castlehill Road, Walsall Wood, Walsall, WS9 9DA. Company no. 16034137. Questions about these terms are welcome any time through the contact page or our booking page.