Introduction

This privacy policy outlines how T.C. Campers Ltd uses and protects any personal information that you provide to us.

We are committed to ensuring that your privacy is protected. When we ask you to provide information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement. This policy applies to information collected through our website, social media lead forms, bookings, vehicle hire services, and in-person interactions.

T.C. Campers Ltd may update this policy from time to time. You should review this page periodically to ensure you are satisfied with any changes.

Data Controller

The data controller responsible for personal data collected through our website and services is:

T.C. Campers Ltd
9 Castlehill Road, Walsall, WS9 9DA
Email: [email protected]
Telephone: 07777 159 304

Information We May Collect

We may collect the following information:

* Your name, address, and contact details including phone number and email address

* Driving licence information including date of birth, National Insurance number, occupation, and nationality

* Demographic information such as postcode, preferences, and interests

* Digital images of driving licences, passports, ID documents, and proof of address

* Booking and hire information relating to vehicle rentals

* Information provided via online enquiry forms or social media lead forms

* Other information relevant to customer surveys, feedback, and offers

Lawful Basis for Processing Personal Data

Under UK GDPR, we process personal data only where we have a lawful basis to do so. These include:

* Contractual necessity – where processing is required to enter into or perform a vehicle hire contract

* Legal obligation – where we are required to process data to comply with legal or regulatory requirements (including insurance, licensing, and accounting)

* Legitimate interests – where processing is necessary for customer service, fraud prevention, business administration, and service improvement, and does not override your rights

* Consent – where you have given clear consent, particularly in relation to marketing communications

What We Do with the Information We Collect

We require this information to understand your needs and provide our services effectively, including for the following purposes:

* Internal record keeping relating to vehicle hire contracts

* Verifying identity and driving eligibility

* Sharing necessary information with our insurance broker (Alan Boswell) and insurers

* Managing bookings, payments, and customer communications

* Improving our products and services

* Sending service-related communications

* Sending marketing communications where permitted

* Conducting customer surveys or market research

* Customising our website and services according to user interests

* Managing CCTV footage and vehicle tracker data, which will only be shared with the police, insurers, or relevant authorities in the event of an alleged crime or insurance claim

Marketing Communications & Lead Forms

We run lead generation campaigns using Meta Instant Forms and similar online enquiry funnels. When you submit a lead form, you are requesting that we contact you to understand your needs and provide relevant information about our services.

* We may contact you by phone where this is necessary to respond to your enquiry, discuss your requirements, provide quotations, or progress a booking. This contact is carried out on the basis of legitimate interest and/or pre-contractual steps, as you have actively requested information.

* We may also contact you by email, SMS, or post where appropriate and permitted by law.

* Lead data may be collected via social media platforms such as Facebook and Instagram, operated by Meta Platforms Ireland Ltd.

Marketing Preferences and Opt-Outs

* Meta lead forms allow you to indicate preferences regarding future marketing communications.

* If you opt out of marketing phone calls, we will not use your phone number for future marketing purposes.

* Opting out of marketing calls does not affect our ability to contact you by phone where necessary to respond to your original enquiry or to administer an existing booking or hire agreement.

* You may opt out of marketing communications at any time by using unsubscribe options or by contacting us directly.

We do not sell or rent your personal data to third parties for marketing purposes.

Consent

Where we rely on consent, this will be obtained clearly and separately. You may provide consent when:

* Submitting enquiry or lead forms

* Opting in to marketing communications

* Participating in surveys or promotions

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Cookies

Our website uses cookies to improve user experience and analyse website traffic. Cookies may be session-based or persistent. You may control cookie settings through your browser preferences.

Third-Party Websites

Our website may contain links to third-party websites. We do not have control over the content or privacy practices of such sites and are not responsible for their privacy policies. You should review the privacy statements of any third-party websites you visit.

Data Sharing & International Transfers

We may share personal data with trusted third parties where necessary, including:

* Insurance brokers and insurers

* IT and website service providers

* Booking and payment service providers

* Marketing and communication platforms

Some service providers may store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

Your Data Protection Rights

You have the following rights under UK GDPR:

* The right to access your personal data

* The right to rectification of inaccurate data

* The right to erasure (where applicable)

* The right to restrict processing

* The right to data portability

* The right to object to processing, including direct marketing

* The right to withdraw consent at any time

* The right to lodge a complaint with the Information Commissioner’s Office (ICO)

You may exercise these rights by contacting us at [email protected]. There is no charge for exercising your rights.

Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy. In most cases, data is retained for 7 years to meet legal, insurance, and accounting obligations.

Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Contact

If you have any questions about this privacy policy or how we handle your personal information, please contact:

Email: [email protected]
Post: T.C. Campers Ltd, 9 Castlehill Road, Walsall, WS9 9DA

Effective date: 30th January 2026